Terms & Conditions

Please note: We reserve the right to cancel your order and delete your user account, in case you don’t register using your real name and surname. Please use your real name, surname and e-mail address when ordering.


1.Ordering Process:

Depending on the product that you order, access codes and courseware material will arrive via email within 72 hours of purchase. For any issues purchasing the product, please use the Contact page.

Our order system encrypts all your personal information including your name, address and credit or debit card details using industry standard secure socket technology (SSL). This is intended to ensure that information passed between your computer and this site cannot be read in the unlikely event that it is intercepted by someone else.

All prices quoted are in Euros. Due to fluctuations in supplier price, we reserve the right to change our prices without notice.


2.Validity of courseware and exam vouchers:

Microsoft Official Courseware is accessed through the Skillpipe platform and is available online during the lifetime of every course. Microsoft may decide to remove the courseware at its discretion. Microsoft Online Labs and training videos are available for 3 months from the date of activation. Exam vouchers are valid for 1 year from the date of purchase.


3.Cancellations & Refund policy:

You may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded.

Note that if you redeem your voucher during the Cancellation Period of 14 days, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, please fill the Course Cancellation Form. If the cancellation is received within the 14 days period then this will be fully granted. Once a course has been accessed or redeemed, we cannot grant a refund. Please ensure you have the correct course before ordering.